RECEPTIONIST

Primary Function: Under the supervision of the Office Manager, is responsible for providing excellent customer service to clients utilizing clinic services.

 

ESSENTIAL RESPONSIBILITIES & DUTIES:

•  Promote humane care and treatment of animal in our care at all times.

•  Maintain strict confidentiality of client and patient information.

•  Greet clients and visitors in a professional and friendly manner.

•  Answer telephones; respond to inquiries and schedule appointments to maximize the utilization of appointments of the spay and neuter surgery schedule.

•  Accurately complete data entry on medical records; generate receipts, certificates, reports and other documents as needed.

•  Input, maintain and process required information for the effective operation of the clinic facility.

•  Compile, sort, and verify accuracy of data to be entered. Proofread records or forms; compare data entered with source documents; delete incorrect entered data and re-enter correct data.

•  Accurately maintain records as required to ensure that accurate and timely information is available.

•  Collect payments from clients.

•  Ensure proper paperwork is processed and sent home with patient

•  Maintain a high level of communication and work collaboratively with all personnel in a manner that is consistent with the Society's policies. Actively support and promote the mission/goals of the Society.

•  Provide excellent customer service to the clients served by the clinic and assists the public with inquiries pertaining to clinic and other general information.

•  Responsible for assisting with the daily operations of the facility.

•  Patience, good manners, communication, articulation and confidence are an integral part of this duty. You must also possess the ability to listen effectively.

•  Actively promote spay and neuter, and educate clients on responsible animal ownership.

•  Represent the spcaLA in a professional and courteous manner at all times. Provide quality customer service to clients, volunteers, and staff, recognizing their individual contributions to the success of our organization.

•  Maintain the general appearance of the reception and supply room areas ensuring that lobby and surrounding sections are kept in an orderly and organized fashion.

•  Adhere to the agency and OSHA compliance polices and procedures.

•  Perform basic clerical duties including but not limited to filing, photocopying documents, faxing and other various tasks necessary to continue efficient work flow in the office.

•  Perform other duties as needed.

 

JOB RELATED AND ESSENTIAL QUALIFICATIONS:

Ability to:

• Provide excellent customer service.
• Accurately complete data entry.

•  Accurately process paperwork and maintain an efficient records system.

•  Pro-actively plan, schedule and execute multiple tasks simultaneously; work independently.

•  Detail oriented with strong follow-up and follow-through capabilities.

• Provide general office and clerical assistance.
• Handle a high volume of telephone calls.
• Operate a keyboard or other data entry device to enter data.
• Apply mathematical concepts such as addition, subtraction, fractions and percentages to practical situations.
• Understand and carry out oral and written instructions; express ideas effectively, orally and in writing.

• Show maturity and good judgment; perform the job in a professional manner and work efficiently under pressure.
• Flexibility to adapt to differing support needs created by varying work styles.
• Originate and execute projects with little or no supervision.
• Manage multiple priorities.
• Work comfortably and safely with all types of animals.

 

KNOWLEDGE OF:

• Various breeds of dogs, cats and other domestic animals

• Various kinds of animal behavior and knowledge of basic domestic animal care and safe, humane animal handling

• Computer applications (e.g. Data Entry, Word, Excel).
• Usage of office equipment (e.g. typewriter, computer, copier, adding machine, phones, fax machine).

 

OTHER ESSENTIAL QUALIFICATIONS:

 

Physical Demands

•  Work well with all types of domestic animals including but not limited to dogs and cats.

• Requires the ability to stand, walk, run, sit and kneel, crouch or crawl and climb different levels of height.
• Perform work, which involves frequent lifting, carrying and/or pushing of 15 lbs. and occasionally 25 lbs.
• While performing this job the employee is regularly required to use hands & fingers; handle or feel objects, tools or controls; reach with hands and arms; and talk and listen.
• Manual dexterity sufficient for handwritten documents.

 

Working Conditions

• Possible exposure to undesirable odors.
• Dealing with possible unruly, vicious and dangerous animals
• Dealing with possible hostile overly emotional public.
• Ability to handle heavy and fast-paced workload
• Possible exposure to parasites and infectious diseases

•  The noise level in performing this job varies depending on the task being performed.

•  Must be able to tolerate loud animal noises and odors for extended periods of time

 

 

Experience and Training

•  Two years proven experience and/or training in related field

•  Excellent customer service skills required top interface professionally with visiting public, clients, callers and co-workers

•  Strong communication and interpersonal skills

•  Excellent telephone skills

 

Salary Range: $10.00/hour This is a full-time non-exempt position with benefits.